FAQ

Where is my order?

You can find your tracking information inside of your confirmation email.

How long will it take my order to ship?

Please allow up to 2-3 weeks from the time you place your order until the time it is shipped. 

Does YTG ship international?

Yes! We ship to almost all countries.

What about international duties and taxes?

Unfortunately, we have no control over these charges, as customs policies and import duties differ from country to country. Any customs or import duties are charged at the time of import at the destination country. These charges must be paid by the recipient, as we do not take responsibility for these costs and do not offer compensation to cover any of these charges.

Is YTG ethically sourced and sustainable?

We’ve worked hard to ensure that all of our brand partners represent our core values and mission statement. As a result, every item we sell is free from predatory labor practices, damaging environmental operations, or anything else that may hurt our community around the globe! 

Who do I contact about my order?

Please send an email to YoungTheGiantCustomerContact@gmail.com with your name and order number.

When I place an item in my shopping cart, am I guaranteed to receive the merchandise?

Placing items into your shopping cart does not guarantee the items will remain in stock. Once an item has been purchased, we will send you an order confirmation email. If we are unable to complete your order for any reason, we will notify you via email as soon as possible.

An item I want is sold out. When will it become available again?

If an item is listed as sold out, it is unavailable for purchase. You can sign up to receive restock notifications. You can also reach out to us at YoungTheGiantCustomerContact@gmail.com

How do I find out when new styles are releasing and when?

You can stay updated with our latest releases by signing up for our newsletter or by following us on social media.